1) App won’t open or keeps crashing

Summary:
Most crashes are due to outdated app versions, low storage, or corrupted cache. Try the quick fixes below.

Quick fixes

1. Update Yetunde to the latest version from the store.

2. Restart your phone.

3. Free storage: keep at least 1–2 GB free.

4. Clear cache (Android) or reinstall (iOS/Android).

   • Android: Settings → Apps → Yetunde → Storage → Clear cache.

   • iOS: Long-press the app → Remove App, then reinstall.

If it still crashes

• Send Support: device model, OS version, app version, and what you were doing when it crashed.

Related: Collect device info for Support • Contact support

2) Push notifications not working

Summary:
Notifications need permission, background access, and active sessions.

Checks

1. In-app: Settings → Notifications turned ON.

2. Phone settings: allow Notifications for Yetunde.

3. Battery/Background settings:

   • Android: allow background activity + disable battery optimization for Yetunde.

   • iOS: Settings → Yetunde → Background App Refresh ON.

4. Log out and log back in.

Related: App won’t open • Contact support

3) Photo upload issues (format, size, or stuck)

Summary:
Use recent, clear photos. Large/heavy files or weak network cause failures.

Fixes

1. Use JPEG/PNG, under ~10 MB.

2. Crop/resize long screenshots and remove heavy filters.

3. Switch to strong Wi-Fi and retry.

4. Close other camera/photo apps, then reopen Yetunde.

Related: Profile photos — do’s & don’ts • Edit your profile

4) Verification trouble (ID or liveness failed)

Summary:
Good lighting, steady framing, and a readable ID solve most issues.

Fixes

1. Wipe camera lens; use bright, even lighting (no backlight).

2. Remove hats/glasses; keep your face centered.

3. ID must be valid and readable (Passport/permit, Driving Licence, NIN).

4. Hold still during the liveness prompts; follow on-screen cues.

5. If name/DOB don’t match, update your document first, then retry.

Related: Create account & verify ID • Contact support

5) Can’t log in (code not arriving, account locked)

Summary:
Email typos, spam filters, or rate limits cause most login blocks.

Fixes

1. Check spam/junk and search your inbox for “Yetunde”.

2. Ensure you’re using the correct email you registered with.

3. Wait 10 minutes and request a new code; don’t request repeatedly.

4. If you changed devices recently, you may be temporarily limited—try again later or contact Support.

Related: Contact support • App won’t open

6) Messages not sending / chat issues

Summary:
Usually a network hiccup or outdated app.

Fixes

1. Update the app; toggle Airplane Mode off/on.

2. Try Wi-Fi, then mobile data (or vice versa).

3. Force close and reopen Yetunde.

4. If only one chat fails, the other user may have unmatched or been actioned.

Related: Messaging basics • Report or block a user

7) Slow performance (lag, freezing)

Summary:
Low memory/storage or background limits can slow the app.

Fixes

1. Close other heavy apps; restart your phone.

2. Keep 1–2 GB free storage; clear cache (Android).

3. Disable battery savers for Yetunde; allow background refresh (iOS).

4. Update to the latest app version.

Related: App won’t open • Push notifications not working

8) Location not accurate or not updating

Summary:
Location permissions and device services must be enabled.

Checks

1. Phone settings → Location ON.

2. App permissions: allow Location for Yetunde (While Using/Always).

3. Toggle GPS/location off → on; reopen Yetunde.

4. If disabled, discovery is broader/less precise by design.

Related: Location & visibility • Preferences (age & distance)

9) Collect device info for Support (template)

Summary:
Sending the details below speeds up fixes.

Copy & fill

• Issue: (what happened + steps to reproduce)

• Email on account:

• Device model: (e.g., iPhone 13 / Samsung A52)

• OS version: (e.g., iOS 17.6 / Android 14)

• Yetunde app version: (Profile → Settings shows it or store page)

• Network: (Wi-Fi / 4G / 5G)

• Time & timezone: (e.g., 14:25, WAT)

Related: Contact support

10) Known issues & temporary workarounds

Summary:
Some bugs are actively being fixed. Use the workarounds below and watch Release Notes for updates.

Examples (update as needed)

• Notifications delayed (some Android models): disable battery optimization for Yetunde; keep app updated.

• Intermittent image upload retry: switch to Wi-Fi; compress image to <10 MB.

Related: Release notes • Push notifications not working • Photo upload issues

11) How to reinstall safely (without losing access)

Summary:
Reinstalling won’t delete your account, but you’ll need to log in again.

Steps

1. Ensure you can access your registration email.

2. Uninstall Yetunde; restart your phone.

3. Reinstall from the store and log in.

4. Re-enable notifications/location if prompted.

Related: Can’t log in • App won’t open

12) “Action not allowed” or “Feature limited”

Summary:
You may have hit a plan limit or a temporary safety limit.

What to do

1. Check your plan in Profile → Upgrade and daily response quota.

2. If you believe this is a mistake, contact Support with the exact message shown.

Related: Plan limits & daily quotas • Contact support