Summary:
On iOS, pay with Apple in-app purchase (IAP). On Android, checkout via Paystack.
Details
iOS: Uses payment methods saved to your Apple ID (managed in Apple settings).
Android: Paystack supports cards and local rails depending on your bank.
For help, share your Apple order ID (iOS) or Paystack reference (Android).
Related: Buy a plan or booster • Payment failed — how to fix • Receipts & invoices
Summary:
Most failures are bank declines, 3-D Secure/OTP hiccups, or Apple ID payment method issues. Try these checks, then contact Support with your receipt/reference.
Quick checks (Android/Paystack)
Complete any OTP/3-D Secure prompt from your bank.
Confirm your card is enabled for online/international payments.
Retry on Wi-Fi; ensure Yetunde is updated.
Quick checks (iOS/Apple IAP)
Verify your Apple ID region and payment method.
Check outstanding Apple billing issues in Settings → Apple ID → Payments & Shipping.
Retry purchase in-app.
Escalate with evidence
Send Support: Apple order ID (iOS) or Paystack transaction reference (Android).
Related: Accepted payment methods • Contact support
Summary:
You’ll get a receipt from Apple (iOS) or Paystack (Android). Keep it—Support needs it to investigate purchase issues.
Where to find them
iOS: Apple email receipt or Purchase History in your Apple ID.
Android (Paystack): The checkout confirmation shows your reference; Paystack also emails a receipt.
Related: Payment failed — how to fix • Refunds & chargebacks
Summary:
Prices can vary by region because app stores convert pricing using local currency, taxes, and periodic exchange-rate updates. Always check the in-app price before confirming.
Related: Accepted payment methods • Refunds & chargebacks
Summary:
Refunds aren’t offered at the moment. If you were charged but don’t have access, contact Support with your order ID/reference so we can sync your purchase.
Notes
Apple may have separate regional processes; start with your Apple receipt if you’re on iOS.
Card chargebacks can slow resolution—try Support first so we can fix access quickly.
Related: Receipts & invoices • Payment failed — how to fix • Contact support
Summary:
Sometimes purchase confirmation and account unlock get out of sync. Send us your proof so we can reconcile it.
What to send Support
iOS: Apple order ID (from the receipt/Purchase History).
Android: Paystack transaction reference.
Your Yetunde account email + app version + device model.
Related: Receipts & invoices • Accepted payment methods
Summary:
Payment methods are managed by Apple (iOS) or your bank/card via Paystack (Android).
iOS
Go to Settings → Apple ID → Payments & Shipping to add/remove cards and fix billing issues, then retry in the app.
Android (Paystack)
Use another card or bank option during Paystack checkout; ensure it supports online/international payments.
Related: Payment failed — how to fix
Summary:
Displayed prices already include applicable store taxes/fees based on your region. Currency is determined by your store/account settings. Always review the final price on the confirmation screen.
Related: Prices & currency differences
Summary:
Transactions are processed by Apple (iOS) or Paystack (Android). We don’t store your full card details. For identity and fraud prevention we may ask for your registered email/phone when you contact Support.
Related: Privacy Policy • Age & ID Verification
Summary:
Stuck on a payment? Reach us via in-app Help, WhatsApp, or email. Response targets: 2h (critical), 8h (high), 24h (general). Weekends/holidays may vary.
Contacts
In-app: Settings → Help & Support
WhatsApp Business: +234 704 562 9105
Email: support@yetunde.app
Related: Payment failed — how to fix • Receipts & invoices